TERMS AND CONDITIONS
Why should I read this?
Because it is important! Please read all of the information as it sets out the conditions covering your travel arrangements.
Insurance
We strongly recommend that each traveller have health, accident, luggage and trip cancellation insurance. On the escorted tours it is a CONDITION OF TRAVEL that you have medical insurance and details must be provided at time of booking. DHTour cannot be held responsible for those not covered.
Pricing
Prices confirmed to you at time of booking include ALL taxes and surcharges. All pricing is in Canadian dollars. Once your booking is confirmed and deposit or full payment is made, the tour price for you will not change. However, as virtually all the product in this brochure is purchased in British Pounds or Euros, we do reserve the right to change the brochure prices should exchange rates between the Canadian dollar and those currencies fluctuate greatly. You will be advised before booking if any pricing has changed.
Any and all additional air or government related taxes or surcharges imposed before you make your deposit, will also be added.
Payments
The preferred method of payment is by cheque. Credit cards will be accepted on the understanding that your authorisation to use your credit card number for deposit or final payment indicates your compliance with these booking terms and conditions, whether or not you have actually signed the appropriate draft. Verbal authorisation of your credit card confirms your booking.
London Hotel Packages (Land), Day Tours, London Extras (Except Travel Cards), Other City Breaks
Full payment is due at time of booking and is subject to the following refund conditions:
- Full amount, less a $50.00 per person handling fee, is refundable up to 30 days prior to first night's booking or the date of the day tour or "extra".
- 100% non refundable if cancelled within 30 days prior to first night's booking or tour date.
London Travel Cards and Oyster Cards
Once issued, are 100% non refundable.
All Touring Holidays, 3/4 Day Excursions, "Off-Season" London Packages, Independent Travel Packages
Deposit Payment
An initial deposit of $500.00 per person is required at the time of booking, of which $200.00 is non refundable. NOTE: If you purchase travel insurance, your insurance premium needs to be paid to your Travel Agent or received by DHTour in addition to, and at time of, the initial deposit.
Final Payment
Is due 70 days prior to departure, unless otherwise noted. The final payment "due-date" will be shown on your deposit invoice. If the reservation is made within 70 days, full payment is due immediately.
Airline and Train Tickets
To ensure the air or train tickets of your choice e.g. World Traveller Plus or seat-sale pricing, it will sometimes be necessary to pay for and issue the airline tickets more than 70 days prior to departure. Once you have agreed to this and the tickets are issued they are subject to the various airline's cancellation policies. This usually means they are 100% non-refundable or subject to change fees.
Cruises
The cruise portions of all cruise packages in this brochure are subject to the Terms & Conditions of the cruise companies Cunard and Norwegian Cruise Lines. These are available on request and will be given to every client at time of booking. Payments for cruise packages are as follows:
| Deposit | Final payment | |
|---|---|---|
| Cunard | $1,000* | 95 days prior |
| NCL | 500* | 80 days prior |
* refundable up to 91 days prior, less $200.
Back Roads Touring Co.
If booking only from the Back Roads brochure then those Terms and Conditions will apply.
Cancellation Policy
(Tours & "Off-Season") For cancellations received in writing, the following penalties apply: (# of days are ‘prior to departure’)
90 days or more: deposit refunded less $200.00.
90-70 days: Refund of all payments less $500.00 per person.
70-31 days: Penalty of 50% of tour cost.
Within 31 days of departure: Penalty of 100% of tour cost.
Airline or Train Tickets: see note above.
Refunds
No refund/credit will be given for unused portions of any tour or package (accommodation, airfare, entrances, meal plans, vouchers, etc.)
Insurance premiums are non-refundable.
Special Requests
If you have special requests, e.g. seating, meals, non-smoking rooms etc. please ensure you advise us at time of booking. We will pass on all requests to our suppliers but cannot guarantee they will be met.
Travel Documents
Canadian and US citizens require a valid passport for travel to Europe and most countries require a passport to be valid for at least 6 months beyond the length of your stay. Non Canadian or American citizens should consult their Consulate for the required documents. Additional visas may be required in some countries. It is the passengers responsibility to have the correct documentation with them at all times.
Living Standards
Please note that living standards and practices, as well as conditions and standards with respect to the provision of utilities, sanitary services and the grading of accommodation that differ with North American standards, may be encountered during your travel for which DHTour can not be held responsible.
HOTELS
Accommodations in the UK & Europe vary and our range of hotels includes everything from 5-star to homely, family run hotels.
Rooms: please specify if you prefer a double or twin beds. Most rooms are twin and doubles will be on request. Single rooms are always in short supply and early booking is advised. All rooms have private facilities which will be EITHER bath & WC OR shower & WC. We will try to meet your request but cannot guarantee your preference will be met.
Luggage: We ask that those of you on the motorcoach tours limit your luggage to one suitcase plus a carry on. Please be sure that you are aware of current airport and airline weight and carry-on restrictions.
Wheelchairs
We are able to carry your folding wheelchair in the luggage compartment but not battery powered wheelchairs. Please advise DHTour if you intend to bring one. If you are disabled in any way please ask our staff about the suitability of any particular tour or hotel.
Changes
Changes to a confirmed reservation will incur a handling fee of $50.00 per file. For any flight changes or flight cancellations that are requested, the airline’s policy on change fees or cancellation charges will apply.
Coach Tours: Depending on circumstances it may sometimes be necessary for DHTour, or it's suppliers, to substitute alternative hotels, or motorcoaches or to change the order and content of the itinerary. DHTour reserves the right without notice to withdraw any part or all of the tour. Factors such as airline schedule changes, hotel over-bookings, adverse or dangerous weather, etc. may necessitate such changes in the itinerary. There also may be other circumstances in which changes become necessary or advisable. Transportation hotel, and other travel services are provided to tour members subject to all the terms and conditions under which they are offered to the public generally.
Responsibility
DHTour purchases transportation, hotel accommodation, tour and ferry passage, restaurant and other services from various different suppliers who are not affiliated with DHTour in any way. All vouchers, coupons or receipts issued by DHTour are issued subject to all tariffs, terms and conditions under which all transportation, including airlines, coach, hotels, tour and ferry operators, restaurants and other service are contracted. AIRLINE CLAUSE: The passenger tickets in use by the airline, when issued, shall constitute the sole contract between the airline and the passenger.
Participants agree not to hold DHTour responsible for any loss, injury or damage to any person, property or otherwise in connection with any accommodation, transportation or resulting from any Acts of God, dangers, incident at sea, fire, breakdowns in machinery or equipment, act of governments, or authorities, de hure or de facto, wars declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, defaults, delays, cancellations or any causes beyond DHTour control, for any loss or damage resulting from improperly issued visas or other documents, and that DHTour or its staff will not be responsible for any additional expenses or liability sustained for or incurred by the tour participant as a result of any of the forgoing clauses.
