TERMS AND CONDITIONS

Why should I read this?

Because it is important! Please read all of the information as it sets out the conditions covering your travel arrangements.

Insurance

We strongly recommend that each traveler have health, accident, luggage and trip cancellation insurance. On the escorted tours it is a condition of travel that you have medical insurance and details must be provided at time of booking. DHTour cannot be held responsible for those not covered.

Pricing

Prices confirmed to you at time of booking include all taxes and surcharges. All pricing is in Canadian dollars. Once your booking is confirmed and deposit or full payment is made, the tour price for you will not change. However, as virtually all the product in this brochure is purchased in British Pounds or Euros, we do reserve the right to change the brochure prices should exchange rates between the Canadian dollar and those currencies fluctuate greatly. You will be advised before booking if any pricing has changed.

Any and all additional air or government related taxes or surcharges imposed before you make your deposit, will also be added.

Payments

The preferred method of payment is by cheque. Credit cards will be accepted on the understanding that your authorisation to use your credit card number for deposit or final payment indicates your compliance with these booking terms and conditions, whether or not you have actually signed the appropriate draft. Verbal authorisation of your credit card confirms your booking.

London Hotel Packages (Land):
Day Tours:
London Extras (Except Travel Cards):
Other City Breaks:
Full payment is due at time of booking and is subject to the following refund conditions: Full amount, less a $50.00 per person handling fee, is refundable up to 30 days prior to first night's booking or the date of the day tour or "extra". 100% non refundable if cancelled within 30 days prior to first night's booking or tour date.

London Travel Cards and Oyster Cards:

Once issued, are 100% non refundable.

All Touring Holidays
3/4 Day Excursions:
"Off-Season" London Packages:
Independent Travel Packages:

Deposit Payment

An initial deposit of $500.00 per person is required at the time of booking, of which $200.00 is non refundable. Note: If you purchase travel insurance, your insurance premium needs to be paid to your travel agent or received by DHTour in addition to, and at time of, the initial deposit.

Final Payment

Is due 70 days prior to departure, unless otherwise noted. The final payment "due-date" will be shown on your deposit invoice. If the reservation is made within 70 days, full payment is due immediately.

Airline and Train Tickets

To ensure the air or train tickets of your choice e.g. World Traveller Plus or seatsale pricing, it will sometimes be necessary to pay for and issue the airline tickets more than 70 days prior to departure. Once you have agreed to this and the tickets are issued they are subject to the various airline's cancellation policies. This usually means they are 100% non-refundable or subject to change fees.

Cruises

The cruise portions of all cruise packages in this brochure are subject to the terms and conditions of the cruise companies. These are available on request and will be given to every client at time of booking. Payments for cruise packages are as follows:

  Deposit Final payment
Cunard $1,000* 95 days prior
Other Cruise Lines 500* 70 days prior

* refundable up to 91 days prior, less $200.

Back Roads Touring Co

If booking only from the Back Roads brochure then those terms and conditions will apply. Please see below.

Cancellation Policy

(tours & "off-season") For cancellations received in writing, the following penalties apply: (# of days are 'prior to departure')